Shipping Policy

Shipping Policy | ShreeDhatu

Shipping Policy

Every ShreeDhatu piece is handcrafted and packed with care. Here is how we get it safely to your home.

Please record an uncut, non-edited unboxing video while opening your parcel.

It is required if you need to claim a replacement for a product damaged in shipping.

Order processing

Our products are handcrafted, so each order goes through a quality check and careful packing before dispatch. Orders are usually dispatched within 2–4 business days of being placed. Orders are not processed on Sundays and public holidays.

Delivery time

Once dispatched, delivery usually takes 5–7 business days, depending on your location and the courier partner. Remote or hard-to-reach pin codes may take longer.

Stage Estimated time
Order processing and packing 2–4 business days
Transit after dispatch 5–7 business days

These are estimates, not guaranteed delivery dates.

Shipping charges

Shipping charges, if any, are calculated and shown at checkout before you pay.

Order tracking

Once your order is shipped, we will share the tracking details with you by email or WhatsApp so you can follow your parcel. If you do not receive tracking details, please contact us.

Packaging

Brass and bronze idols are heavy and delicate in detail, so we pack each product securely to protect it during transit. Please handle the parcel with care when receiving it.

Unboxing video and damaged parcels

  • Please record an uncut, non-edited unboxing video from the moment you start opening the parcel, as guided by our shipping partners.
  • If the product arrives damaged, contact us right away and share the video as proof.
  • Without an unboxing video, we may not be able to process a replacement for shipping damage.
  • For exchanges and refunds, please read our Refund Policy.

Delays

Delivery can sometimes be delayed by reasons outside our control, such as weather, festival or holiday rush, courier delays, strikes, or restricted access to an area. We will do our best to keep you updated and help resolve any delay.

Incorrect or incomplete address

Please check your shipping address and phone number carefully before placing the order. ShreeDhatu is not responsible for delays or failed deliveries caused by an incorrect or incomplete address, or an unreachable phone number. If a parcel is returned to us because of this, re-shipping charges may apply.

Where we ship

We currently ship across India. For international orders, please contact us before ordering.

Questions about your shipment? Contact us:

naren@shreedhatu.com WhatsApp: +91 73030 91566