Refund Policy

We want you to be fully satisfied with your purchase. Here is how exchanges, returns and refunds work at ShreeDhatu.

When we offer an exchange or return

We offer exchange or return only if the product is defective or gets damaged during shipping.

To replace a damaged product, you must share an unboxing video as proof. Please record the video while opening the parcel, without cuts or edits.

How to request an exchange

For exchange requests or any questions, please contact us by email or on WhatsApp using the details at the bottom of this page.

What happens after you return the product

1. We receive and check the product. Once your returned product reaches us, our team checks it.
2. We send a replacement. After the check, we send you a replacement.
3. If the product is out of stock. We will try to arrange it for you.
4. If we cannot arrange it. We will refund the amount to your original payment method within 5–7 working days.

Choose with confidence: video call option

To help you choose the right product, we offer a video call option so you can see the product before placing your order.

What we do not accept

• We do not accept returns based on personal preference after purchase, except in cases mentioned in this policy.
• As per our company policy, we do not provide refunds for products that are delivered in good condition.